Privacy Policy
Last updated: March 2025
This Privacy Policy explains how Premium Hauler (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, request quotes, or opt in to SMS/email updates. By using our site or submitting your contact details, you agree to the practices described below.
What We Collect
- Contact information: name, company, email, phone number, and location submitted via forms or quote requests.
- Service details: shipment origins/destinations, commodity info, timelines, and delivery instructions you provide.
- Communications preferences: SMS opt-ins/opt-outs, email subscriptions, and related consent records.
- Technical data: browser/device info, IP address, and usage analytics captured through cookies or similar tools.
How We Use Information
- To provide transport, warehousing, and logistics services you request.
- To send shipment updates, scheduling notices, billing details, and customer support responses.
- To send SMS/email alerts only for declared use cases (shipping updates, appointment coordination, account notifications). Message frequency varies by shipment activity; message/data rates may apply.
- To improve our website performance, security, and user experience.
- To meet legal, safety, and compliance obligations.
Sharing & Security
We do not sell your personal information. We may share data with trusted vendors (carriers, warehousing partners, IT providers) solely to fulfill services or comply with law. We use administrative, technical, and physical safeguards to help protect your data. If a breach occurs, we will notify impacted users consistent with applicable law.
Cookies & Tracking
We may use cookies and similar tools to remember preferences and measure site usage. You can adjust browser settings to limit cookies; some features may not function fully without them.
SMS & Email Communications
- Opt-in: You opt in by submitting your phone number in our forms and requesting shipment updates.
- Use cases: Shipment status, scheduling, delivery coordination, account and billing notices.
- Opt-out: Reply STOP to any SMS to end messages; reply HELP for assistance. You can also email support@premiumhauler.com to manage preferences.
- Rates & frequency: Message/data rates may apply. Frequency varies based on activity and your requests.
Your Rights
You may request access, updates, corrections, or deletion of your information by emailing support@premiumhauler.com. Depending on your location, you may have additional rights under applicable privacy laws.
Contact
Questions or concerns? Email support@premiumhauler.com or call +1 215 754 6567. Our business address: 601 Edison Ave Unit #F, Philadelphia, PA 19116, USA.
